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1
Cases in hospitality marketing and management / Robert C.Lewis
U.S : John Wiley & sons, Inc., 1997
466 tr. ; 21cm
Robert, C.Lewis
The use of case studies as a pedagogical tool is becoming increasingly prevalent in hospitality programs. In the past hospitality cases just weren't readily available and current. The first edition of this book was written specifically to alleviate that problem. I have found the case study method to be such a powerful learning tool, with tremendous acceptance by students at be such a powerful learning tool, with tremendous acceptance by students at all levels, that I sometimes wonder how I ever taught without it...
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2
Contact : customer service in the hospitality and tourism industry / Donald M.Davidoff
U.S.A : Prentice Hall, Inc., 1994
264 tr. ; 25cm
Donald, M.Davidoff
customer service in the hospitality and tourism industry
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3
Ethics in Hospitality Management : A book of Reading
The United States of America, 1992
285 tr. ; 32cm
Stephen S.J.Hall
A book dedicated to the consideration of ethichs in the field of public hospitality is indeed welcome and long overdue.
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4
First Class Service 1: English for the Tourism and Hospitality Industry / Stephen Hall
Singapore : Cengage Learning Asia Pte Ltd, 2010
105 p. : CD Included
Hall, Stephen

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5
Hospitality Skills : A practical Approach / Student Text
H., 2000
110 Tr. ; 30 cm
Student Text

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