The study focuses on finding politeness strategies and choice of directive act preferred by the British in responding to complaints. With regard to complaining strategies, it is clear that the British speakers were very direct in general. In lower power
Every human living in this world is created as a social creature. He/she always needs other people in his/her society to fulfill his/her social needs. In order to meet his/her social needs as a social creature, people have to be able to communicate or int